ControlMoney

Sender Details

Title

Required

First name / Given:*

Required

Last name:*

Required

Post Code:*

Required

Country:*

Required

County

Required

City / Town

Required

Address Line 1:*

Required

Address Line 2:*

Required

Date of birth:*

Required Required. You must be 18 years old at least

Place of Birth (Country):*

Required

Mobile Number:* +44

Required

Document Type :*

Required

ID Number:*

Required This expression does not validate.

Login Details

Email Address*

Required Invalid e-mail address

Confirm Email*

Required Email does not match

Password*

(Password must be more than 6 characters and at least 1 Alphabetic Character) Required

Repeat Password:*

Required Password does not match

Security Code:*

Please enter this security code.

Customer Agreement

(Levantine Express Limited)

Last updated: 20 January 2023

Glossary

In this Agreement:

API means the application programming interface provided by Levantine Express.

App means the mobile application software, the data supplied with the software and the associated media.

Business Day means a day other than a Saturday, Sunday or a public holiday in England when financial institutions in London are open for business.

EDD- Enhanced Due Diligence

Framework Contract means a contract for payment services which governs the future execution of individual and successive payment transactions and which may contain the obligation and conditions for setting up a payment account as defined in the UK Payment Services Regulations 2017 which brought third-party payment service providers (TPPs) within the scope of regulation for the first time.

Services means all products, services, content, features, technologies, or functions offered by us and all related websites, applications (including the App), and services (including the Website and API).

Source Currency means the currency which you hold and/or fund your payment order with.

Beneficiary Currency means the currency which your recipient/beneficiary will receive.

Levantine Express Account means the account you have opened with us in accordance with the terms of this Agreement.

Website means any webpage, including but not limited to www.Levantine Express.co.uk, where we provide the Services to you.

Acceptance as a customer

Our obligations under these terms are conditional upon our acceptance of you as a customeris our sole discretion. We reserve the right to decline you as a customer in certain circumstances. For instance, we can refuse you as a customer if you fail to promptly supply us with all the information and documentation which we may ask for at any time to enable us to comply with any legal requirements, including as required by anti-money laundering and anti-terrorist financing regulation.

1. The Purpose of reading this Agreement

1.1 What this Agreement covers. These are the terms and conditions on which we provide our Services to you.

1.2 Why you should read them. Please read this Agreement carefully before you start to use our Services. This Agreement (always together with the documents referred to in it) informs you who we are, how we will provide the Services to you, how this Agreement may

be changed or ended, what to do if there is a problem and other important information. If you think that there is a mistake in this Agreement or require any changes, please contact us to discuss.(info@levexpress.co.uk)

1.3 Other additional documents which apply to you. This Agreement refers to the following additional documents, which also apply to you in case you use of our Services:

(a) Our Privacy Policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you promise that all data provided by you is accurate.

(b) Our Cookies Policy , which sets out information about the “cookies” on our

Common customer questions.

(e) In order to receive some of our Services, you may be asked to agree to additional terms and conditions which we will notify you at the relevant time.

1.4 Additional documents. For clarity, the additional documents and the parts of this Agreement which incorporate the additional documents are not Framework Contracts.

1.5 Future changes to this Agreement. This Agreement includes all future changes set out in the Customer Updates section of our Website at the time you sign-up for our Services are incorporated into this Agreement.

1.6 You accept this Agreement. By visiting our Website and/or using our Services (including downloading and using our App, or via the API, you confirm that you accept and agree to this Agreement(including the Customer Updates and the additional documents referred to above). If you do not agree, please do not use our Services.

1.7 Where to get a copy of this Agreement. You can always see the most current version of this Agreement on our Website.

2. Levantine Express App and API

2.1 App subject to this Agreement and the Appstore Rules. We license the use of the App to you on the basis of the terms of this Agreement and subject to any rules and policies applied by any app store provider or operator whose sites are located at App Store and Google Play . We do not sell the App to you. We remain the owners of the App at all times.

2.2 App updates. From time-to-time updates to the App may be issued through App Store or Google Play. Depending on the update, you may not be able to use our Services via the App until you have downloaded the latest version of the App and accepted any new terms.

2.3 Your right to use the App and the API. In reflection of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive licence to use the App on your device and the API subject to this Agreement. We reserve all other rights.

2 Who are we and how to contact us

3.1 Our company information. Levantine Express Ltd is a company incorporated under the laws of England and Wales with company number 11630563 (“Levantine Express”, “We”,”us”,or “our” as applicable).

3.2 Our UK Registered office is located in 36-38 Westbourne grove, Newton Road, London, W2 5SH, United Kingdom.

3.3 We are authorised by the FCA. We are an Authorised Payment Institution authorised by the UK Financial Conduct Authority (“FCA”) under the Payment Services Regulations 2017 for the issuing of payment services. Our FCA reference number is 940437.

5.4 How to contact us. You can contact us by email, or telephone. Our contact details are provided on the "Contact" page of our website, or alternatively write to

Levantine Express Ltd

Building 3, Office 117a,

Chiswick High Rd

London

W4 5YA

4. Who can use our Services

4.1 You must be 18 years or over. If you are an individual, you must be 18 years or older to use our Services and by opening a Levantine Express Account you declare that you are 18 years or older. We may ask you at any time to show proof of your age.

4.2 Your use of the Levantine Express Account must not violate any applicable laws. You commit to us that you are opening and/or using of a Levantine Express Account does not violate any laws applicable to you. You take responsibility for any consequences of your breach of this section.

5. Getting started

5.1 Register with valid government issued ID. To start using our Services, you must register on the website and provide your details as prompted.

5.2 Information must be accurate. All information you provide to us must be complete, accurate and truthful at all times. You must update this information whenever it changes. We cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information and/or provide additional supporting documents.

5.3 Your Obligations. You must provide at least the following information in order for a payment transaction to be executed

a) Sender’s full name, address, date of birth, phone number, nationality, occupation, Place of Birth, identification (Passport, Driving License, Resident Permit (BRP)

b) Recipients full name, address (if within the EU), Phone number, account number, Bank Name (based on type of pay-out)

c) We may request further information if deemed necessary. Information requirements will be determined by the payment thresholds or on a case-by-case basis

d) You should use your own original photographic identification document to upload to the website or app for verification purposes.

5.3 Transacting on your own account. All activities under a Levantine Express Account shall be deemed as activities carried out by the registered user. You shall only use the Services to transact on your own account and not on behalf of any other person or entity. Levantine Express Limited shall not be liable for any unauthorised use of your account.

5.4 One account per person or entity. You may only open one Levantine Express Account under the provision of this Agreement

6. Knowing our customers

6.1 We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction for example, your recipient) in order to provide any Services to you. By signing or reading this Agreement, you agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports, which will leave no footprints and be considered as soft searches. You authorise us to obtain one or more of your credit reports ( Soft searches), from time to time, to establish, update, or renew your Levantine Express Account with.

7. Keep your Levantine Express Account safe

7.1 Keep your Levantine Express Account safe

(i) What to do. You must:

(a) Change your password regularly and ensure that it isn’t reused across other online accounts.

(b) Contact Customer Support if anyone asks for your Levantine Express password.(/contact)

(c) Always follow recommended password management practice, for example: https://support.google.com/accounts/answer/32040?hl=en .(https://support.google.com/accounts/answer/32040?hl=en)

(d) Set up 2-step authentication where prompted

(e) Keep your e-mail account secure. You may reset your Levantine Express Account password using your email address. Let Customer Support know immediately if your email address becomes compromised.

(ii) What NOT to do. You must NOT:

(a) Disclose your Levantine Express Account password or your customer reference number to any pne. Keep them safe.

(b) Let no one access your Levantine Express Account or watch you accessing on it.

(c) Use any functionality that allows your login details or passwords to be stored by the computer or browser you are using or to be cached or other Levantine Express.

(d) Do anything which may in any way avoid or compromise the 2-step authentication process.

7.2 Contact us if you suspect your Levantine Express Account has been compromised. If you suspect your Levantine Express Account or other security credentials are stolen, lost, used without your authorisation or other Levantine Express compromised, you must contact Customer Support immediately, you are also advised to change your password. Any undue delays in notifying us may affect the security of your Levantine Express Account and also result in you being responsible for financial losses. (/contact). Levantine Express Limited shall not be liable if you fail to inform to the customer Support immediately.

8. Sending money

8.1 Setting up your payment order You must set up your payment order from your Levantine Express API or APP. Your payment order will be sent:

as "Fixed Source Order" which is a payment order where you indicate that you wish to send and convert a fixed amount of Source Currency to your recipient who will receive the converted amount in the Target currency

8.2 Information you need to provide to set up a payment order. To set up a payment order via your Levantine Express Account, you need to provide certain information to us including (a) the full name of your recipient, (b) your recipient’s bank account details or their Levantine Express Account details and (c) amount to be transferred (d) National Government ID for EDD purpose may also be requested at times (e) Mobile contact number.

8.3 Payment order limits. We may place limits on the amount you may send per transfer. For more information on the applicable limits, please contact our customer services.

8.4 When is your payment order received. If your payment order is received by us after 5pm on a Business Day or not on a Business Day, your payment order will be deemed received on the following Business Day.

8.5 What happens after you have submitted your payment order. Once we have received your payment order, we will display it under your transfer section of your Levantine Express account. Each payment order is given a unique transaction number which you can find there. You should quote this number when communicate with us about a particular payment order.

8.6 You need to provide us with sufficient funds before we can process your payment order. We will only process your payment order if we hold or have received sufficient cleared funds in your Levantine Express Account. It is your responsibility to fund your payment order in a timely manner. We shall not be responsible for the time it takes for the money to be sent to us by your bank or payment service provider should you fail to provide us with sufficient funds to transfer.

8.7 Verification checks may increase the time for processing your payment order. We carry out verification checks, and these checks may increase the time it takes to process your payment order. We cannot be responsible for any delays as a result of carrying out those checks.

8.8 Completion time of your payment order. The estimated completion time of your payment order is notified to you when you complete the setup of your payment order.

8.9 We will use reasonable efforts to ensure funds arrive at your recipient’s account within the notified time frame. We will use reasonable efforts to ensure that the funds arrive in the recipient’s bank account or payment account within the timelines notified to you . We do not have any control over the time it may take for the recipient’s bank or payment provider to credit and make available funds to the recipient.

8.10 Refusal of your payment order. If we are unable to complete your payment order, we will let you know and, if possible, the reasons for the refusal and an explanation of how to correct any factual errors. However, we are not required to notify you if such notification would be unlawful.

8.11 You may cancel your payment order before your funds are converted. You may cancel your payment order by following the instructions set out in our FAQ . You cannot cancel your payment order once your funds have been converted into the Target Currency you have requested.

8.12 You must ensure the information you provide to us is correct. You must make sure that the information you provide when setting up a payment order is accurate. If we have processed your order in accordance with the information you have provided to us it will be considered correctly completed even if you have made a mistake.

8.13 What happens if you provide us with incorrect information. If you provide us with incorrect information at your payment order, we will use reasonable efforts to recover the funds for you, and may need to charge you a fee for that.

8.14 PAYMENT BY CREDIT OR DEBIT CARD. You must authorise your card issuer to transfer funds required to be received by us for the payment order so that (i) funds so required for the payment transaction to proceed are charged to the linked account to your card (ii) we receive an authorisation from the third party merchant acquiring provider and subsequently receive the transfer of funds required to be received by us

8.15 Your card issuer and/or your bank or credit institution will also have terms and conditions that apply to the use of your card or bank account and you must refer to such agreements when making the funds required for the payment order to proceed available to us as such terms and conditions imposed by your card issuer and/or your bank or credit institution.

9. Exchange Rates

9.1 The applicable exchange rate. Levantine Express Ltd calculates its rate of exchange based on commercially available interbank rates plus a margin. Most exchange rates are adjusted several times daily in line with the relevant closing rates of global financial markets.

9.2 Exchange rate

When we refer to an exchange rate in this Agreement, it means the exchange rate at the relevant time and date for the relevant currency pair (for example, GBP to JOD) that is offered by Levantine Express, which is typically provided by an interbank rate provider. We may change our interbank rate provider from time to time without giving you individual notice.

10. How much will you pay?

10.1 Levantine Express shall be entitled to charge the Customer agreed fee for the Payment Services. In addition, Levantine Express may also collect additional charges from the Customer which it may be required by law to collect (for example in respect to taxes which may be payable in respect of the sums remitted to the Beneficiary).

10.2 You can see our fee structure on the Pricing page. We will let you know the exact amount payable by you when you set up your order.

11. Closing your Levantine Express Account

11.1 You may close your Levantine Express Account at any time. You may end this Agreement and close your Levantine Express Account at any time by contacting our Customer Support or info@levexpress.co.uk

11.2 You must not close your Levantine Express Account to avoid an investigation. You must not close your Levantine Express Account to avoid an investigation. If you attempt to close your Levantine Express Account during an investigation, we may hold your money until the investigation is fully completed in order to protect us or a third party’s interest.

11.3 You are responsible for your Levantine Express Account after closure. You agree that you will continue to be responsible for all obligations related to your Levantine Express Account even after it is closed. You shall be personally responsible for any unauthorise use of your Laventine’s account.

12. Intellectual property rights

12.1 While you are using our Services, you may use the Levantine Express Materials only for your personal use and solely as necessary in relation to those Services.

12.2 "Levantine Express Materials" include any software (including without limitation to the App, the API, developer tools, sample source code, and code libraries), data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website. You may not, and may not attempt to, directly or indirectly:

a. transfer, sublicense, loan, sell, assign, lease, rent, distribute or grant rights in the Service or the Levantine Express Materials to any person or entity;

b. remove, obscure, or alter any notice of any of our trademarks, or other "intellectual property" rights appearing on or contained within the Services or on any Levantine Express Materials;

c. modify, copy, tamper with or other Levantine Express create derivative works of any software included in the Levantine Express Materials; or

d. reverse engineer, disassemble, or decompile the Levantine Express Materials or the Services or apply any other process or procedure to derive the source code of any software included in the Levantine Express Materials or as part of the Services.

13. Our responsibility for loss or damage

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we do not reasonably meet our commitments to you, we are responsible for loss or damage you suffer, which is equal to the value of your remittance payment, that is a foreseeable result of our breaking this contract or our failing to use reasonable care and due diligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your account sign up process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

13.3 We are not liable for business losses. If you use our Services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 We are not liable for technological attacks. We will not be liable for any loss or damage caused by a virus, or other technological attacks or harmful material that may infect your computer equipment, computer programmes, data or other proprietary material related to your use of our Services.

13.5 We have no control over websites linked to and from our Website. We assume no responsibility for their content or any loss or damage that may arise from your use of them.

13.6 Our liability to you for unauthorised payments or our mistake. In case of an unauthorised payment or mistake due to our error, we shall at your request immediately refund the payment amount including all fees deducted by us.

This shall not apply:

(a) where your Levantine Express Account, or its personalised security features, are lost, stolen or misappropriated. You will be liable for the full amount of any unauthorised payments if we believe you should have been aware of the loss, theft or unauthorised use.

(b) if you have acted fraudulently, in which case we will not refund you in any circumstances;

(c) if you do not quickly notify us of security issues on your Levantine Express Account (e.g. loss of your password), you remain liable for losses incurred up to your notification to us;

(d) if the payment transaction was unauthorised but you have with intent or gross negligence compromised the security of your Levantine Express Account or failed to comply with your obligations to use your Levantine Express Account in the manner set out in this Agreement. In such a case you shall be solely liable for all losses; or

(e) if you don’t let us know about the unauthorised or incorrectly completed transaction within 13 months from the date of the payment transaction.

13.7 You are responsible for checking your Levantine Express Account regularly. We rely on you to regularly check the transactions history of your Levantine Express Account and to contact Customer Support immediately in case you have any questions or concerns.

13.8 We are not liable for things which are outside of our control. We cannot be liable for our inability to deliver or delay as a result of things which are outside our control such as natural calamities and others.

13.9 You are liable for breaking this Agreement or applicable laws. In the event of loss, claims, costs or expenses (including reasonable legal fees) arising out of your breach of this Agreement, any applicable law or regulation and/or your, or any authorised third parties’, use of our Services, you agree to defend, compensate us and our affiliates and hold us harmless. This provision will continue after our relationship ends.

14. ACCESSING OUR SERVICES

14.1 We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Services. If you have granted permission to a third party to access your account, we may refuse access to that third party if we are concerned about unauthorised or fraudulent access by that third party. We will give you notice if we do this, either before or immediately after we refuse access, unless notifying you would be unlawful or compromise our reasonable security measures.

15. Information security

15.1 You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software. We cannot guarantee that our Services will be free from bugs or viruses.

15.2 You must not misuse our Services. You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, our servers, computers or databases. You must not attack our Website with any type of denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or our Services will cease immediately.

16. When we can end this Agreement or suspend our Services

16.1 We may end this Agreement by giving you 1 months’ notice. We may end this Agreement and close your Levantine Express Account or any service associated with it by giving you one months’ prior notice.

16.2 We may suspend or close your Levantine Express Account without notice in certain circumstances. We may at any time suspend or close your Levantine Express Account and/or end this Agreement without notice if:

(a) you breach any provision of this Agreement or documents referred to in this Agreement;

(b) we are requested or directed to do so by any competent court of law, government authority, public agency, or law enforcement agency;

(d) we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism financing or other criminal or illegal activity.

16.3 We may suspend your Levantine Express Account for security reasons. We may suspend your Levantine Express Account or restrict its functionality if we have reasonable concerns about:

(a) the security of your Levantine Express Account; or

(b) suspected unauthorised or fraudulent use of your Levantine Express Account.

16.4 We will give you notice of suspension where possible. We will give you notice of any suspension or restriction and the reasons for such suspension or restriction as soon as we can, either before the suspension or restriction is put in place, or immediately after, unless notifying you would be unlawful or compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.

16.5 You cannot use the App if this Agreement ends. On termination for any reason all rights granted to you in connection with the App shall cease, you must immediately delete or remove the App from your devices.

17. Our right to make changes

17.1 We may change this Agreement by giving you at least two (2) months’ prior written notice. If we do this, you can terminate this Agreement immediately by providing written notice to us during the notice period. If we do not hear from you during the notice period, you will be considered as having accepted the proposed changes and they will apply to you from the effective date specified on the notice.

17.2 In some instances, we may change this Agreement immediately. Despite section 17.1,changes to this Agreement which are (1) more favourable to you; (2) required by law; or (3)related to the addition of a new service, extra functionality to the existing Service; or (4)changes which neither reduce your rights nor increase your responsibilities, will come into effect immediately if they are stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.

18. How we may contact you

18.1 We usually contact you via email. For this purpose, you must at all times maintain at least one valid email address in your Levantine Express Account profile. You should check for incoming messages regularly and frequently, these emails may contain links to further communication on our Website. If you don’t maintain or check your email and other methods of communications, you will miss emails about your transactions and our Services. We cannot be liable for any consequence or loss if you don’t do this. If we have reasonable concerns either about the security of your Levantine Express Account, or any suspected or actual fraudulent use of your Levantine Express Account, we will contact you via telephone, email, or both (unless contacting you would be unlawful or compromise our reasonable security measures).

18.2 Other ways we may contact you. In addition to communicating via email, we may contact you via letter or telephone where appropriate. If you use any mobile services, we may also communicate with you via SMS. Any communications or notices sent by:

a. Email will be deemed received by you on the same day if it is received in your email inbox before 5pm on a Business Day. If it is received in your email inbox after 5pm on a Business Day or at any other time, it will be deemed received on the next Business Day.

b. Post will be deemed received three days from the date of posting for UK post or within five days of posting for international post.

c. SMS will be deemed received the same day.

18.3 Where legislation requires us to provide information to you on a durable medium, we will either send you an email (with or without attachment) or send you a notification pointing you to information on our Website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. Do keep copies of all communications we send or make available to you.

18.4 If you need a copy of the current Agreement or any other relevant document, please contact Customer Support .

18.5 This Agreement is made in the English language. Documents or communications in any other languages are for your convenience and only the English language version of them are official.

19. Complaints

19.1 If you have any complaints about us or our Services, you may contact us in writing, or email or by a call to customer support, details are available on our contacts page.

19.2 We shall investigate your concerns and respond to you promptly and at least within 1 business day of receipt of the complaint. If in exceptional circumstances, if the answer can not be given within 15 business days for reasons beyond our control, we will send a holding reply, clearly indicating the reasons for the delay in answering to the complaint and specifying the deadline for which you will receive the final reply. In any event, the deadline for receiving the final reply shall not exceed 35 business days. Should you be unhappy with any of our service you may raise a complaint to us in the first place as we have specific complaint handling procedure. If you still not happy with our complaint resolution, you may contact Financial Ombudsman via email or phone.

For questions, complaints or other matters you can contact us on our website or by contacting our customer service team at:

Complaints Officer
Levantine Express: 36-38 Westbourne Grove, Newton Road,

London, United Kingdom,

W2 5SH

Phone: 01752 875 072
Email: info@levexpress.co.uk

If the complainant does not receive our final response or the complainant is unhappy with our final response, the complainant can write to:

The Financial Ombudsman Service
Exchange Tower,
London.
E14 9SR.
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk.

The complainant should do so within 6 months from the date of the final response.

20. Confidentiality

21.1 We respect the privacy of the affairs of all our customers and always aim to treat customer information as confidential and use customer information in confidence.

21.2 We will not treat customer information as confidential where it is already public knowledge or even when it becomes public knowledge through no fault of our own.

22.3 We may disclose customer information if we are required to do so by law , by a court, by a court order, to meet any statutory, legal, or regulatory requirement on us, or by the police or any other law enforcement agency in connection with the prevention or detection of crime or to help combat fraud or money laundering.

21. Safeguarding Obligations

21.1 In compliance with article 23 of the Payment Services Regulation 2017, we protect all customer funds paid to us by customers entering into a payment service contract. We have adopted to safeguard your funds following receipt of payment.

PRIVACY POLICY

This privacy policy applies between you, the User of this Website, and Levantine Express Ltd, the owner and provider of this Website. Levantine Express Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://levexpress.co.uk/ Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Levantine Express Ltd via the Website. This definition

incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data

any applicable law relating to the processing of personal Data, including but not limited to the GDPR,

Protection and any national implementing and supplementary laws, regulations and secondary legislation;

Laws

GDPR

the UK General Data Protection Regulation;

Levantine Express Ltd,

Levantine Express Ltd, a company incorporated in England and Wales with registered number

11630563 whose registered office is at Building 3, 566 Chiswick High Road, London, W4 5YA we or us

User or you any third party that accesses the Website and is not either (i) employed by Levantine Express Ltd and

acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Levantine Express Ltd and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, https://levexpress.co.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of

this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Levantine Express Ltd and Users with respect to this Website. It does

not extend to any websites that can be accessed from this Website including, but not limited to, any links we may

provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Levantine Express Ltd is the "data controller". This means that

Levantine Express Ltd determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

5. We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you

6. Levantine Express Ltd will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

in each case, in accordance with this privacy policy.

Data that is collected automatically

7. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make

improvements to Website content and navigation, and includes your IP address, the date, times and frequency with

which you access the Website and the way you use and interact with its content.

Keeping Data secure

8. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

9. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any

misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail

address: abdulkhadir@levexpress.co.uk.

10. If you want detailed information from Get Safe Online on how to protect your information and your computers and

devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get

Safe Online is supported by HM Government and leading businesses.

Data retention

11. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the

period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

12. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

13. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we

modify, update or delete such information. If we provide you with access to the information we hold about you,

we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally

permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

14. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data

(where consent is our legal basis for processing your Data), please contact us via this e-mail address:

abdulkhadir@levexpress.co.uk.

15. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able

to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's

Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

16. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes

during the period for which we hold it.

Links to other websites

17. This Website may, from time to time, provide links to other websites. We have no control over such websites and are

not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You

are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

18. Levantine Express Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the

transfer of control of all or part of Levantine Express Ltd. Data provided by Users will, where it is relevant to any part

of our business so transferred, be transferred along with that part and the new owner or newly controlling party will,

under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

19. We may also disclose Data to a prospective purchaser of our business or any part of it.

20. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

21. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights

under this privacy policy where we reasonably believe your rights will not be affected.

22. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid,

illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the

validity and enforceability of the other provisions of this privacy policy will not be affected.

23. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a

waiver of that, or any other, right or remedy.

24. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising

under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

I have read and agreed to the User Agreement and Privacy policy and agree to receive disclosures and communications electronically.

Required

IMPORTANT INFORMATION - Fraud Warning About Your Money Transfer
Keep your money safe. If any of the below apply, DO NOT SEND the money transfer. It's a scam and someone is trying to steal your money. If you send money, it can be paid out quickly, and you may not be able to get a refund.
     1. Never transfer money to a stranger. Know who you are dealing with. A money transfer is like cash.
     2. Never send money in the following situations:

          • To make a charity donation or to pay an internet merchant for supplies during a pandemic, natural disaster, or other crisis.
          • To receive money (example: lottery winnings, a prize, job offer or loan).
          • To pay a government taxing authority or the police.
          • To buy a car, puppy, another unique or high-value item, or to make an apartment deposit.

     3. Never send money without checking out the story. Reach out to that friend or family member you heard is in need first. If it sounds too good to be true, it probably is.

     4. Never give your transaction reference number to anyone other than the person you intend to receive the money. Sellers and telemarketers can't take money transfer payments from people in the UK or something they're selling through telemarketing.

Required